Skip to main content

Table 10 Frequency of comments regarding negative aspects of message content for all 14 sample messages

From: How does this message make you feel? A study of user perspectives on software update/warning message design

Code Image #
1 2 3 4 5 6 7 8 9 10 11 12 13 14
Does not explain what it will do 36 8 5 2 5 9 8 8 23 14 1 12 7 17
Does not tell how long it will take to update 1         2   3 1   
Does not explain the benefits of updating 1   1     1   8    12 4 4
Includes redundant information 1          1    1  
Does not explain what is happening   6 4   1 1     3   1 2  
Too much content   2 6 15   10 8 4   17 1 1 15  
Ambiguous language    1 9 6 10    2 2    6  
Risk of ignoring not explained    1   5 2 3 11 9 6 3 8 2 3
Too much technical jargon     9 4 7 1 5   4    2  
Total 39 16 18 35 21 39 21 28 44 47 8 35 39 24