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Table 10 Frequency of comments regarding negative aspects of message content for all 14 sample messages

From: How does this message make you feel? A study of user perspectives on software update/warning message design

Code

Image #

1

2

3

4

5

6

7

8

9

10

11

12

13

14

Does not explain what it will do

36

8

5

2

5

9

8

8

23

14

1

12

7

17

Does not tell how long it will take to update

1

       

2

 

3

1

  

Does not explain the benefits of updating

1

 

1

   

1

 

8

  

12

4

4

Includes redundant information

1

        

1

  

1

 

Does not explain what is happening

 

6

4

 

1

1

   

3

 

1

2

 

Too much content

 

2

6

15

 

10

8

4

 

17

1

1

15

 

Ambiguous language

  

1

9

6

10

  

2

2

  

6

 

Risk of ignoring not explained

  

1

 

5

2

3

11

9

6

3

8

2

3

Too much technical jargon

   

9

4

7

1

5

 

4

  

2

 

Total

39

16

18

35

21

39

21

28

44

47

8

35

39

24

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