Table 12 Frequency of comments regarding positive aspects of update mechanism for all 14 sample messages
Code | Image # | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | |
User can choose to update on start | 1 | |||||||||||||
Unobtrusive | 2 | 1 | 2 | 1 | 19 | |||||||||
Let’s you update immediately | 2 | 1 | 1 | 1 | ||||||||||
Keeps current settings | 4 | |||||||||||||
Can use device while updating | 3 | |||||||||||||
“Resart later” option | 3 | |||||||||||||
Fast update process | 15 | 1 | ||||||||||||
Provides support link | 1 | |||||||||||||
Update messages does not interrupt tasks | 13 | |||||||||||||
Total | 3 | 2 | 4 | 1 | 0 | 3 | 4 | 0 | 15 | 0 | 4 | 0 | 3 | 32 |