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Table 14 Frequency of comments regarding negative aspects of update mechanism for all 14 sample messages

From: How does this message make you feel? A study of user perspectives on software update/warning message design

Code Image #
1 2 3 4 5 6 7 8 9 10 11 12 13 14
“Don’t like the interruption” 3 5 7 1 1 2 5 4 6 2 1 5 2 13
Scare tactic/threat   21    12 1   1 3      
“Don’t trust improvement”    1            
Updating cost money       11         
Updates are too frequent        2        
Requires restarting        5        
Message is “looking” for update           2     
Multiple steps required           2     
Additional information is external              4 1
Total 3 26 8 1 13 14 12 5 9 6 1 5 6 14