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Table 14 Frequency of comments regarding negative aspects of update mechanism for all 14 sample messages

From: How does this message make you feel? A study of user perspectives on software update/warning message design

Code

Image #

1

2

3

4

5

6

7

8

9

10

11

12

13

14

“Don’t like the interruption”

3

5

7

1

1

2

5

4

6

2

1

5

2

13

Scare tactic/threat

 

21

  

12

1

 

1

3

     

“Don’t trust improvement”

  

1

           

Updating cost money

     

11

        

Updates are too frequent

      

2

       

Requires restarting

      

5

       

Message is “looking” for update

         

2

    

Multiple steps required

         

2

    

Additional information is external

            

4

1

Total

3

26

8

1

13

14

12

5

9

6

1

5

6

14