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Table 4 Frequency of comments regarding positive aspects of design/layout for all 14 sample messages

From: How does this message make you feel? A study of user perspectives on software update/warning message design

Code

Image #

1

2

3

4

5

6

7

8

9

10

11

12

13

14

Clean looking

5

   

2

2

1

1

1

 

5

 

3

2

Altering design (e.g., color, layout)

1

   

9

2

 

1

1

1

  

1

 

Looks trustworthy

3

 

2

   

1

 

1

 

2

1

  

Simple options

9

2

8

9

10

7

4

2

6

2

5

10

1

 

Attention grabbing

2

21

1

 

21

1

1

4

2

2

1

 

2

2

Use of logo/icon

5

2

1

 

2

   

4

3

1

1

 

1

Organization of information

 

2

    

1

1

  

1

1

  

Applealing to see

9

1

6

1

3

7

4

9

2

2

6

6

1

1

“More information” button/link

1

      

1

 

2

12

 

7

4

“Ask me later” option

  

8

  

3

2

 

3

 

2

9

9

1

“Don’t install” option

  

4

3

 

1

 

2

3

2

 

4

9

9

Range of options given

    

8

2

1

    

3

6

 

Font

     

1

      

1

 

Big update button

       

8

      

Use of multiple tabs

       

2

      

Button design

         

5

2

2

1

 

Small window size

             

17

Total

40

45

39

14

58

30

16

35

25

28

38

38

43

37