Skip to main content

Table 4 Frequency of comments regarding positive aspects of design/layout for all 14 sample messages

From: How does this message make you feel? A study of user perspectives on software update/warning message design

Code Image #
1 2 3 4 5 6 7 8 9 10 11 12 13 14
Clean looking 5     2 2 1 1 1   5   3 2
Altering design (e.g., color, layout) 1     9 2   1 1 1    1  
Looks trustworthy 3   2     1   1   2 1   
Simple options 9 2 8 9 10 7 4 2 6 2 5 10 1  
Attention grabbing 2 21 1   21 1 1 4 2 2 1   2 2
Use of logo/icon 5 2 1   2     4 3 1 1   1
Organization of information   2      1 1    1 1   
Applealing to see 9 1 6 1 3 7 4 9 2 2 6 6 1 1
“More information” button/link 1        1   2 12   7 4
“Ask me later” option    8    3 2   3   2 9 9 1
“Don’t install” option    4 3   1   2 3 2   4 9 9
Range of options given      8 2 1      3 6  
Font       1        1  
Big update button         8       
Use of multiple tabs         2       
Button design           5 2 2 1  
Small window size               17
Total 40 45 39 14 58 30 16 35 25 28 38 38 43 37