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Table 8 Frequency of comments regarding positive aspects of message content for all 14 sample messages

From: How does this message make you feel? A study of user perspectives on software update/warning message design

Code

Image #

1

2

3

4

5

6

7

8

9

10

11

12

13

14

Concise

5

3

5

1

1

3

2

1

14

1

8

14

4

3

Clear what will be updated

4

    

1

   

9

2

2

1

1

Explains what is going to happen

1

1

6

16

5

4

13

7

1

3

16

4

9

 

Simple language

1

3

  

1

   

1

 

2

2

2

 

Urgency is communicated

1

14

  

5

1

 

2

      

Explains why the update is needed

 

12

2

4

5

 

7

1

1

2

7

1

  

Latest update version shown

 

2

            

Easy to understand

  

5

 

1

4

2

5

6

1

4

9

3

3

Tells the importance and benefits of the update

  

3

1

1

  

1

1

1

3

7

1

 

Tells about inconvience of updating

     

10

3

       

Information about the last update is shown

       

9

      

Total

12

35

21

22

19

23

27

26

24

17

42

39

20

7

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