Table 11 Model comparison results
From: Featuring the e-service quality of online website from a varied perspective
Model | Hypothesis | Testing result | Path coefficient | R2 |
|---|---|---|---|---|
SERVQUAL | Reliability → service quality | Support | 0.41 | 75 % |
Responsiveness → service quality | 0.01 | |||
Assurance → service quality | Support | 0.28 | ||
Empathy → service quality | Support | 0.26 | ||
Tangible → service quality | −0.01 | |||
QES | Environment quality → service quality | Support | 0.12 | 65 % |
Delivery quality → service quality | Support | 0.44 | ||
Outcome quality → service quality | Support | 0.36 | ||
WPI | Website performance → service quality | Support | 0.80 | 64 % |