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Table 11 Model comparison results

From: Featuring the e-service quality of online website from a varied perspective

Model Hypothesis Testing result Path coefficient R2
SERVQUAL Reliability → service quality Support 0.41 75 %
Responsiveness → service quality   0.01  
Assurance → service quality Support 0.28  
Empathy → service quality Support 0.26  
Tangible → service quality   −0.01  
QES Environment quality → service quality Support 0.12 65 %
Delivery quality → service quality Support 0.44  
Outcome quality → service quality Support 0.36  
WPI Website performance → service quality Support 0.80 64 %