Table 3 Reliability statistics information
From: Featuring the e-service quality of online website from a varied perspective
Model | Construct | Cronbach’s α | Model | Construct | Cronbach’s α |
|---|---|---|---|---|---|
SERVQUAL | Reliability | 0.913 | QES | Outcome quality Reliability | 0.913 |
Responsiveness | 0.868 | Function benefit | 0.853 | ||
Assurance | 0.910 | Emotional benefit | 0.834 | ||
Empathy | 0.874 | WPI | Website performance | 0.887 | |
Tangible | 0.782 | The framework of this study | Service quality | 0.928 | |
QES | Environment quality Graphic quality | 0.871 | Affective commitment | 0.842 | |
Clarity of layout | 0.911 | Continuance commitment | 0.867 | ||
Delivery quality Attractiveness of selection | 0.863 | Normative commitment | 0.706 | ||
Information quality | 0.852 | Loyalty intention | 0.880 | ||
Ease of use | 0.894 | Advocacy intention | 0.891 | ||
Technical quality | 0.901 | WTPM | 0.905 |