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Table 3 Reliability statistics information

From: Featuring the e-service quality of online website from a varied perspective

Model Construct Cronbach’s α Model Construct Cronbach’s α
SERVQUAL Reliability 0.913 QES Outcome quality
Reliability
0.913
Responsiveness 0.868 Function benefit 0.853
Assurance 0.910 Emotional benefit 0.834
Empathy 0.874 WPI Website performance 0.887
Tangible 0.782 The framework of this study Service quality 0.928
QES Environment quality
Graphic quality
0.871 Affective commitment 0.842
Clarity of layout 0.911 Continuance commitment 0.867
Delivery quality
Attractiveness of selection
0.863 Normative commitment 0.706
Information quality 0.852 Loyalty intention 0.880
Ease of use 0.894 Advocacy intention 0.891
Technical quality 0.901 WTPM 0.905