Featuring the e-service quality of online website from a varied perspective

Chuang, Huan-Ming; Chen, You-Shyang; Lin, Chyuan-Yuh; Yu, Pei-Chih

doi:10.1186/s13673-016-0058-1

Table 4 Model convergent validity information

From: Featuring the e-service quality of online website from a varied perspective

Model	Construct	Item	Factor loading	SMC	AVE	CR
SERVQUAL	Reliability (REL)	REL1	0.877	0.770	0.793	0.939
		REL2	0.903	0.816
		REL3	0.860	0.740
		REL4	0.919	0.845
	Responsiveness (RES)	RES1	0.815	0.665	0.716	0.910
		RES2	0.878	0.770
		RES3	0.844	0.713
		RES4	0.848	0.718
	Assurance (ASS)	ASS1	0.920	0.847	0.787	0.936
		ASS2	0.859	0.738
		ASS3	0.886	0.786
		ASS4	0.881	0.775
	Empathy (EMP)	EMP1	0.854	0.729	0.725	0.913
		EMP2	0.861	0.741
		EMP3	0.865	0.748
		EMP4	0.827	0.683
	Tangibles (ERQ)	ERQ1	0.897	0.804	0.821	0.902
	Tangibles (ERQ)	ERQ2	0.915	0.837	0.821	0.902
QES	Graphic quality (GQ)	GQ1	0.876	0.767	0.794	0.920
		GQ2	0.901	0.812
		GQ3	0.888	0.789
	Clarity of layout (COL)	COL1	0.908	0.824	0.849	0.944
		COL 2	0.929	0.863
		COL3	0.928	0.861
	Attractiveness of selection (AOS)	AOS1	0.942	0.887	0.879	0.936
	Attractiveness of selection (AOS)	AOS2	0.934	0.872
	Information quality (IFQ)	IFQ1	0.869	0.755	0.771	0.910
		IFQ2	0.897	0.805
		IFQ3	0.869	0.755
	Ease of use (EOU)	EOU1	0.870	0.757	0.758	0.926
		EOU2	0.848	0.719
		EOU3	0.901	0.812
		EOU4	0.864	0.746
	Technical quality (TQ)	TQ1	0.903	0.815	0.836	0.938
		TQ2	0.941	0.885
		TQ3	0.899	0.808
	Reliability (REL)	REL1	0.874	0.764	0.793	0.939
		REL2	0.900	0.810
		REL3	0.865	0.748
		REL4	0.922	0.850
	Function benefit (FB)	FB1	0.926	0.857	0.872	0.932
	Function benefit (FB)	FB2	0.941	0.885
	Emotional benefit (EB)	EB1	0.941	0.885	0.857	0.923
	Emotional benefit (EB)	EB2	0.909	0.826
WPI	Website performance (WP)	WP1	0.800	0.640	0.560	0.910
		WP2	0.838	0.702
		WP3	0.682	0.465
		WP4	0.730	0.533
		WP5	0.734	0.539
		WP6	0.719	0.517
		WP7	0.698	0.487
		WP8	0.761	0.579
The framework of this study	Service quality (SQ)	SQ1	0.936	0.876	0.874	0.954
		SQ2	0.944	0.891
		SQ3	0.924	0.854
	Affective commitment (AC)	AC1	0.838	0.702	0.758	0.904
		AC2	0.863	0.745
		AC3	0.910	0.828
	Continuance commitment (CC)	CC1	0.878	0.771	0.789	0.918
		CC2	0.907	0.823
		CC3	0.879	0.773
	Normative commitment (NC)	NC1	0.703	0.494	0.620	0.830
		NC2	0.801	0.642
		NC3	0.852	0.726
	Loyalty intention (LI)	LI1	0.887	0.787	0.740	0.919
		LI2	0.902	0.814
		LI3	0.905	0.819
		LI4	0.733	0.537
	Advocacy intention (AI)	AI1	0.879	0.773	0.753	0.924
		AI2	0.850	0.723
		AI3	0.861	0.741
		AI4	0.881	0.776
	Willingness to pay more (WTPM)	WTPM1	0.917	0.841	0.840	0.940
		WTPM2	0.919	0.845
		WTPM3	0.914	0.835

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