Table 5 Discriminant validity of SERVQUAL

From: Featuring the e-service quality of online website from a varied perspective

	REL	RES	ASS	EMP	ERQ	SQ
REL	0.890
RES	0.834	0.846
ASS	0.833	0.816	0.887
EMP	0.594	0.633	0.638	0.852
ERQ	0.561	0.579	0.614	0.672	0.906
SQ	0.758	0.731	0.744	0.625	0.534	0.935

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