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Table 5 Discriminant validity of SERVQUAL

From: Featuring the e-service quality of online website from a varied perspective

  REL RES ASS EMP ERQ SQ
REL 0.890      
RES 0.834 0.846     
ASS 0.833 0.816 0.887    
EMP 0.594 0.633 0.638 0.852   
ERQ 0.561 0.579 0.614 0.672 0.906  
SQ 0.758 0.731 0.744 0.625 0.534 0.935