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Table 6 Discriminant validity of QES

From: Featuring the e-service quality of online website from a varied perspective

  GQ COL AOS IFQ EOU TQ REL FB EB SQ
GQ 0.891          
COL 0.703 0.921         
AOS 0.460 0.460 0.938        
IFQ 0.665 0.655 0.623 0.878       
EOU 0.595 0.629 0.551 0.663 0.871      
TQ 0.555 0.578 0.546 0.614 0.751 0.914     
REL 0.506 0.564 0.358 0.565 0.632 0.623 0.890    
FB 0.539 0.619 0.535 0.628 0.740 0.722 0.635 0.934   
EB 0.515 0.578 0.468 0.620 0.669 0.594 0.541 0.677 0.925  
SQ 0.499 0.525 0.336 0.506 0.598 0.583 0.756 0.620 0.532 0.935