Table 2 Overview of the UEM group and approach to users’ design feedback in the retained papers
From: Users’ design feedback in usability evaluation: a literature review
UEM group | Users’ design feedback | Number of papers | References |
|---|---|---|---|
Usability inspection | Gathered by having users take the role of inspectors in usability inspections | 4 | Barcelos et al. [53], Edwards et al. [54], Følstad [25], Følstad et al. [43] |
Usability testing (complemented with inquiry method) | Gathered during the test session or the debrief | 8 | Cunliffe et al. [49], Donker and Markopoulos [51], Følstad and Hornbæk [19], Henderson et al. [3], Marsh et al. [57]a, O’Donnel et al. [4], Wright and Monk [14], Yeo [59] |
Usability testing (self-reports of problems or incidents) | Gathered in the form of users’ self-reported problems | 6 | Andreasen et al. [27], Bruun and Stage [46], Bruun et al. [44], Hartson and Castillo [47], Marsh et al. [57]a, Petrie et al. [48] |
Inquiry methods (as stand-alone evaluations) | Gathered through inquiry methods implemented as a self-sufficient UEMs | 11 | Åborg et al. [12], Choe et al. [30], Cowley and Radford-Davenport [20], Ebenezer [58], Kontio et al. [55], Obrist et al. [56], Hertzum [28]a, Lamanauskas et al. [63], Rector et al. [60], Sullivan [50], Sylaiou et al. [64] |
Inquiry methods (part of field testing) | Gather by having the inquiry method implemented as part of a field test | 4 | Christensen and Frøkjær [45], Hertzum [28]a, Horsky et al. [52], Smilowitz et al. [17] |