Table 7 Kano model questioners
From: Rethinking self-reported measure in subjective evaluation of assistive technology
Subject’s expectation fulfilled (functional form) | If you see, the subject can perform × operation how does he feel? | (a) He likes it in that way (b) It must be that way (c) The way he is interested (d) He can live with that way (e) He dislikes the way |
Subject’s expectation not fulfilled dysfunctional form | If you see a subject cannot perform × operation how does he feel? | (a) He likes it in that way (b) It must be that way (c) The way he is interested (d) He can live with that way (e) He dislikes the way |