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Table 7 Kano model questioners

From: Rethinking self-reported measure in subjective evaluation of assistive technology

Subject’s expectation fulfilled (functional form) If you see, the subject can perform × operation how does he feel? (a) He likes it in that way
(b) It must be that way
(c) The way he is interested
(d) He can live with that way
(e) He dislikes the way
Subject’s expectation not fulfilled dysfunctional form If you see a subject cannot perform × operation how does he feel? (a) He likes it in that way
(b) It must be that way
(c) The way he is interested
(d) He can live with that way
(e) He dislikes the way