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Table 8 Kano model evaluation

From: Rethinking self-reported measure in subjective evaluation of assistive technology

Functional

Dysfunctional

Usability requirements

Like

Must be

Natural

Live with

Dislike

Like

Q

A

A

A

Q

Must be

R

I

I

I

M

Natural

R

I

I

I

M

Live with

R

I

I

I

M

Dislike

R

R

R

R

Q

  1. A attractive, M must be, R reverse, O one dimensional, Q questionable result, I indifferent
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