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Table 8 Kano model evaluation

From: Rethinking self-reported measure in subjective evaluation of assistive technology

Functional Dysfunctional
Usability requirements Like Must be Natural Live with Dislike
Like Q A A A Q
Must be R I I I M
Natural R I I I M
Live with R I I I M
Dislike R R R R Q
  1. A attractive, M must be, R reverse, O one dimensional, Q questionable result, I indifferent