Table 2 Items of the dependent measures
Construct | Items | Cronbach’s alpha |
|---|---|---|
Perceived social presence [3] | There is a sense of human contact in the website There is a sense of personal ness in the website There is a sense of sociability in the website There is a sense of human warmth in the website There is a sense of human sensitivity in the website | .921 |
Perceived information credibility [31] | The information provided by the website is accurate The information provided by the website is credible The information provided by the website is factual | .892 |
Trust benevolence [35] | I believe that this website would act in my best interest If I required help, this website would do its best to provide assistance This website is interested in my well-being and not just its own | .909 |
Trust ability [35] | This website is competent and effective in its interactions with me This website performs all of its roles very well Overall, this website is capable and proficient In general, this website is informative | .863 |
Trust integrity [35] | This website is truthful in its dealing with me I would characterize this website as being honest This website keeps its commitments This website is sincere and genuine | .915 |
Website patronage intention [37] | I would visit this website again I would shop on this website again I would patronize this website | .981 |