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Table 1 Structured interview questions and scoring scale

From: Intelligent video interview agent used to predict communication skill and perceived personality traits

Interview questionsScoring scale
Q1: Give me an example of a time when you were able to successfully persuade someone to see things your way at work5: Superior communication skills; could mentor or teach others
Q2: Have you ever talked to an angry customer? If so, how did you manage the situation?4: Good skills communication; above-average proficiency is apparent
Q3: Tell me about a successful presentation you gave and why you think it was a hit3: Adequate skills in communication; no additional training is needed at this time
Q4: Describe a time you had to share bad news with your team or have a difficult conversation with a coworker2: Marginal skills in communication; more training would be required
Q5: Give me an example of a complex process or task you had to explain to another person or group of people1: Not competent in communication; the competency needs substantial development