| Q1: Give me an example of a time when you were able to successfully persuade someone to see things your way at work | 5: Superior communication skills; could mentor or teach others |
| Q2: Have you ever talked to an angry customer? If so, how did you manage the situation? | 4: Good skills communication; above-average proficiency is apparent |
| Q3: Tell me about a successful presentation you gave and why you think it was a hit | 3: Adequate skills in communication; no additional training is needed at this time |
| Q4: Describe a time you had to share bad news with your team or have a difficult conversation with a coworker | 2: Marginal skills in communication; more training would be required |
| Q5: Give me an example of a complex process or task you had to explain to another person or group of people | 1: Not competent in communication; the competency needs substantial development |
