Table 11 Sample positive comments regarding various aspects of update mechanism

The fact that it tells you right away that you can continue to use your phone during the update

You can use your phone while it is updating

It allows to restart at a later time

Let’s you know a restart of your computer will be required in addition to details about the update itself (version and size)

I like that or explains that it’ll be fast and alludes to your Skype experience being better

It explains that it won’t take long which is always a concern

It explicitly says that it won’t take a long time...

iOS updates are pretty unobtrusive

In the corner, and goes away by itself, I do not have to click on anything

Informs you of an update without too much distraction

It does not effect what I am working on, on my computer

It does not get in the way of my work