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Table 3 Sample positive comments regarding various aspects of design/layout

From: How does this message make you feel? A study of user perspectives on software update/warning message design

Response

Image #

The message box isn’t overly crowded, and it’s nice and colorful

01

It looks like it comes from a trusted source

01

No harsh colors, seems trustworthy

03

It looks really important with the red

02

It’s red, so it does make me pause to think that this is possibly important

02

Color, very specific, says keeps current settings, very positive

03

The update button is obvious. I like that they display the version number

01

Gives a simple option

02

Simple yes/no buttons

04

Easily recognizable logo

01

The icon, color and heading clearly convey its importance

02

The blue background makes it look nicer and calmer. It makes it less annoying

03

Was not blinking and distracting

03

It definitely looks as though immediate action is required. Catches the eye

05

Multiple options to quarantine, repair, reveal or bypass the finding

05

Simple and to the point. Definitely caught my attention and makes me want to do something about it

05

Since this is a risky situation, i like that they made it striking visually so that you can tell it’s something dangerous and important

05

Symbol and yellow/black band gives clear indication this is important

05

The little sign which looks kind of like a hazmat issue is pretty neat and noticeable

05

The range of options given for responding to the message

05

Use of artwork to draw user in

05

I like the format and the font and how it is pretty clear. I like how it tells you how much space it will use

06

Cute icon, simple background. Little bit of text, but has some descriptive words in it. Something about the wording is very calming and reassuring, like somehow if I let the updater do its task, everything in life will be ok. Or at least, everything in Skype

09

Page is so simple, and a button for “learn more” is only two words, as opposed to a paragraph of the details

11